Type de consultant: Individual Consultant

Lieu de la mission: Abidjan, Côte d'Ivoire

Date de publication: 13-mai-2025

Date de clôture: 21-mai-2025

Domaine: Information Technology

The Corporate IT Services Department (TCIS) is looking for the services of an Adoption and Change Management Consultant to support its internal and external outreach work.

The Adoption and Change Management (ACM) expert will provide guidance and strategies to change the way employees work so that the Bank can realize business value from its various IT projects.

The consultant’s duties will include the following:

• Establish and execute Change Management Plans to create business awareness, desire, knowledge, ability and reinforcement to the changes and adoption of the new solutions throughout the project management life cycle.
• Liaise with Project Managers, Team Leads and Stakeholders to analyze the expected changes and their impacts so that communication can be made to the business and users in advance as well as agree on the change schedules and modalities.
• Manage the adoption of new solutions to be the business by using Change Management models such as ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement).
• In collaboration with Project Managers, create and implement a Communication Plan before, during and after the changes and deployment of new IT Services.
• Identify the training and coaching needs as well as deployment priorities. Create and execute the training and deployment plan in collaboration with Project Managers or Team Leads.
• In collaboration with Project Managers and Team Leads, identify areas of resistance to adoption of new services and put in place communication and Resistance Management Plan.
• Accelerate the digital transformation through cultural and organization changes management.
• Enhance a culture of service excellence, agility, and innovation through
  communication.
• Create KPIs to measure the adoption of new services as well as using running surveys about customer satisfaction and experience.